RETURN / EXCHANGE / WARRANTY / REPAIR 

POLICY

The return can proceed in three ways, ie:

A. ) Return with invoice issued by the recipient:

Upon receipt of the goods by the recipient, it is the responsibility of issuing the invoice of return / exchange / guarantee that will serve to accompany the goods.

B. ) Return with same receipt / REFUSE

In cases where the product is returned with the same receipt, the recipient of the goods must inform the back of the note of the reasons that led to the refusal, date and signature.

In this way the transit of goods can be done through the same Invoice of receipt upon receiving the return.

C. ) Letter of Return / exchange / guarantee or separate invoice:

Having received the merchandise, not having a State registration, you must issue a return / exchange / guarantee letter on letterhead, name and signature, all the characteristics and values ​​of the invoice to be returned (a copy true to the content) or acquire in some stationery that is valid in the SEFAZ of the place where the company is established, and issue the return with all contents.

Note: Every ICMS taxpayer (with State Registration) is required to issue NF

Establishment that makes the Return or Exchange must observe the following in Note

a) Issue invoice to accompany the returned product, which includes the corresponding NF return / exchange / guarantee number, the date of issue and the value of the operation of the original invoice.

b) In the return invoice, the ICMS, ICMS-ST and IPI for the quantities returned are highlighted.

c) In the return / exchange / guarantee invoice, the reason for the return is mentioned.

d) Inform if the return is partial or exchange.

When will be accepted the Return or Exchange of goods:

In the case of doors and stops we will only accept returns and / or withdrawal of purchase after the legal term of 7 (seven) days of the standard sales items and that have no other type of beneficiation such as painting, stainless, melamine and others.

 

Non-standard doors and stops should have in the sales order the information that we will NOT return the signal in case of desistance.

 

The customer will have a maximum period of 07 (seven) consecutive days, after receiving the product, to register his claim, request and effect the exchange or return.

 

Warranty Remittance or Repair Remittance is an operation that the shipper or manufacturer of the merchandise replaces or repairs the purchased item in the event of a defect or a failure in its functionality.

 

For this operation, the customer must issue a Warranty Remittance or Repair Remittance note, there is no need to highlight the taxes.

a) For the RETURN or EXCHANGE of the product, the item received must be closed, in its original packaging with all parts, components, accessories and no indication of use. If the product does not comply with the above rules, the request will be canceled and the customer will receive back the item shipped (the freight will be returned by the customer).

b) Upon receipt of the goods according to the above criteria we may send a new product or a credit of the amount or rebate on tickets will be generated.

c) In case the customer has already paid the product and wants to make its return in compliance with all the above criteria, a refund can be made through a discount on new requests (customer is credited) or we will return the amount paid without any correction and according to availability of our cash flow.

d) The value of the freight will be for the account of DKS if the item purchased presents defect or failure in its functionalities, in case of exchange for wrong purchase the freight will be for the customer's account (including in São Paulo and in the metropolitan region of São Paulo) .

e) Exchanges, Returns or Warranties, will only be processed with the material POST IN FACTORY.

When will be accepted the Return or Exchange of goods:

a) The Merchant must inform the Shipment through the Return / Exchange / Guarantee / Repair Authorization Form that in the next few days he / she will receive a return, exchange, guarantee or repair;

b) The Shipment upon receipt of this return, exchange, repair or guarantee will attach to the Authorization & Invoice Form of Return / Exchange / Guarantee / Repair and then send to the Invoice to generate the credit, refund or rebate.

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+55 (11) 2480-2116

+55 (11) 9.9361-3596 

 

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Av. Amâncio Gaioli, 235 - Água Chata

Guarulhos - SP
São Paulo, SP 07251-250

barras antipânico, portas corta fogo, dks, dks barras, dks portas corta fogo, porta corta fogo, portas corta fogo, segurança industrial, segurança contra incêndios, prevenção contra Incêndios

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